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How to register, create or reset PIN for GTBank USSD transaction

How to register, create or reset PIN for  GTBank  (Guaranty Trust Bank) USSD transaction
GTBankThe processes listed below will guide you on How to register, create or reset PIN for Guaranty Trust Bank USSD transaction:
Dial *737*5# , it will ask for the last 6 digits of your debit card (that is your ATM Card number) , then you can create a 4 digit pin.
You could also reset your pin, it will request you to enter old one and then enter the new one twice.

Forgotten PIN for Guaranty Trust Bank USSD Transaction

Have you forgotten Your PIN for USSD or PIN is not working, Please you will need to visit a branch and meet a Customer Service agent for assistance on resetting or reactivating Your PIN.

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Hope with this, You have learnt How to register, create or reset PIN for Guaranty Trust Bank USSD transaction.
Please share and like below, also comment below for any problem faced or encountered.

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336 thoughts on “How to register, create or reset PIN for GTBank USSD transaction”

  1. Mohammed Sahabi Sashe

    i have my created pin but whenever i want to use it, it keeps telling me “can’t complete process due to recent pin creation”. pls what could that be and how do i resolve this issue?

  2. I can’t create or reset my transfer pin.. It keep requesting that i should enter the last six digits of my Atm card
    I have done it severally but the thing is showing null

  3. Good evening please I wanted to use my *737*5# it keep on telling me that I don’t have access to it that I should contact my bank for assistance a

  4. I was unable to creat a ussd pin, the thing is asking for my DOB, and I input it but the answer given is that the DOB I entered is not correct to the one I use to open the account.
    PLS WHAT CAN I DO

  5. Gabriel Dorcas unekwu-ojo

    I have been trying to transfer through my phone but it is not working even to buy airtime ,l also tried to reset my pin but it is not working please assist me

  6. GTbank agent open account for me, they did not request for NIN,BVN talk of voter card or even passport,changer me 500naira and gave me debit card. sent pin,acct.number, i gave them 200naira which was transfer to the acct. Issue to me,i withdraw instantly my question is, can i use the acct, like to deposit and all that am my save or just been fool by 419 pls what should I do

  7. Greetings,

    Please i tried to use the quickcredit loan feature using 737. I had to reset my pin but now when i try to get the loan, it tells me “sorry! Process could not be completed due to recent pin creation”.

  8. Good morning.i want to check my Account Balance this morning using USSD Code 737.it is telling me unable to validate account details.what should I do

  9. Good day.
    I just created my 737 pin and I tried getting a loan using the *737*51*51# pin but, it keeps showing me “Sorry! Could not complete process due to recent pin creation.
    Why this? I need help please.
    Thank you

  10. I got my atm card few days back and i want to create my 737 pin after all the process it still tell that the pin is not updated and i don’t know how to do about it

  11. Have been trying to reset my 737 pin which I was told was disabled due to multiple trials. It’s keeps telling me error occurred try again. Please, how can I resolve this.

  12. i want to creat new with a small button phone but it will request for dob afther in the following format dd-mm-yyyy then i did it but it is no responding pls i need help

  13. i mistakenly created five digit pin instead of four digit,i Have been trying to correct the mistake or transfer money but its not working,i dial 737*5#, to change the pon,it didn’t work

  14. Can the bank help me to create the 737 PIN because have been blocked from using the 737 channel to create PIN after several attempt?

  15. I entered the correct last 6 digit on my debit card to creat PIN , yet it keeps telling me that invalid last 6 digit

        1. If you remember the previous pin, it can be done through USSD, but if forgotten, you will need to visit a branch for PIN reset. Thanks

  16. Since I opened my account I can’t create a pin via 737 , it keeps saying coming soon. I used 737*5# and it gets to a point and says old pin invalid.

  17. Good evening please I mistakenly press the opt out option,now I can do any transaction and I don’t have atm also,i tried using my transfer code its saying I opt out from 737 please what’s the way forward

  18. Please I don’t have an ATM card and a not in the country I have tried to create the pin after following the instructions in putting my account number date of birth and choose a perfered pin I get the error message cannot change pin, kindly use the change pin with card option please kindly advise me on what to do

  19. Good day team I opened this account and the card got lost presently now am not in Nigeria again how do I get the pin without using a debit card

    1. If you have forgotten your previous pin, you will need to visit a branch and apply for PIN reactivation or reset. Thanks

  20. Hello, how do I activate 737 pin for the first time, I don’t have an ATM and I haven’t used 737 ussd before, what’s the default code pls? I opened my account via ussd a long time ago and I have linked my bvn to my account. Thanks.

      1. I mistakenly opt out of my ussd. Now I’m unable to make transfer and I’ve misplaced my arm but know my last 4 digits. Is it possible I activate my ussd transfer again without visiting the bank?

        1. Yes, try it out to see if you can answer other question?
          You can register for GTBank USSD without a Debit Card. Thanks

  21. I have many problem because my gtbank account I am no take to do transactions to another account I try to create pin I done my six digit debit card 💳 after this one I done my new pin is no agree but is showing me I have existing pin change the option pin

  22. Trying to create a pin without debit card n it has been asking for 10 digit account number yet it not working after putting the account number

  23. Pls I Use My Old Card Pin As My 737 Pin But I Forgot Both Now Am Having A New Pin How Can I Reset My 737 When I Have Forgot The Old One

    1. Pls I forgot my 737 pin and I’m currently not in Nigeria. What do I do pls. I have my card but the charges are too much plus I’m only allowed $500 a month here in Ghana.

  24. pls how do I do it have been trying to create code and I also entered my last six digits but it said I should try again later and have been trying it for like 6 months now

    1. the last 6 digit, it’s your debit card last 6 digits.
      if it persists, please visit a branch, it will be resolved. Thanks

  25. I have done all these guidelines here almost hundred times but still it won’t work,I’m so frustrated,very frustrated

  26. please I have forgotten my old pin for transfer and before I can reset it they’re asking me for the old pin I have debit card

  27. Please I have forgotten my old pin and before I can reset it,they are asking for the old pin and I don’t have a debit card too. Please any other ways available.

  28. Please when going out I misplaced my ATM card.. and presently I can’t remember my transfer pin.. so in which I really need to do some transfer due to this lock down.. so I don’t know how to get back the transfer pin or reset new one without my atm card.

  29. Please I mistakenly delete my GT account number, please how do I get back? I always don’t have transportation pin.

  30. Agbaoye Deborah Oluwafunmilayo

    Please, I have been trying endlessly to reset my USSD pin because I have to make a transfer and mobile transfer is telling me “you may be using a wrong code”. After resetting, it’ll tell me “old pin invalid” meaning the new pin is now valid. But when I try again, it’ll tell me the same thing as before. Please, I really need to make this transfer soon… Thanks for your usual cooperation.

  31. Oguekwe Osinaka Festa

    PLS…I FORGOT MY OLD 4digit Pin..i went to bank today and filled a form..The banker told me to go and try after 30 mins….i have try..its still requesting for my old pin..which i have forgotten…Its not Reset pls help….This lockdown is dealing with me…From my are to Gtbank is too Expensive

  32. Akintayo Rofiat Dolapo

    Please I mistakingly fill a wrong number in my form when I wanted to open GTBANK account at bank please how can I change the number to my own number

  33. AGBOOLA OLAYINKA OMOLANKE

    Please how do I use 737 to create a PIN code,I have tried severally and the message I received was that I have old PIN but I can’t even remember. Kindly sort me out and I don’t have a debit card, Also please can you recall the old PIN, Thanks for your usual cooperation..

        1. If you remember current PIN, you could reset by following the guide.
          But if you have forgotten the PIN, please visit a branch for PIN reset. Thanks

  34. Please how can i register 737 code….i really need to send money….i’ve tried creating pin but its not working…i dont have a debit card too

  35. I went for creation of pin on 737 ….but its saying error trying to validate certificate or something…and I don’t hve a debit card but I wanna create pin ….pls what can I do

  36. How? Because me to,I tried the code they send *737*5# is not working,I tried to transfer to another Bank , invalid invalid.

  37. Please and please how am I going to get pin without ATM card because last time I went to bank to collect my ATM card I was told to go to the place where I collect the one that expired,I went to offa Branch they also tell me to go to ilorin Branch because of ATM card,and I don’t ask them to do my ATM card , they do it when my ATM expired,and am in ikirun,please help me out with this problem because I want to withdrawal my money, thanks

    1. Dial *737#, then type 10 for PIN, then 2 for Create PIN – No Debit Card, then you can continually enjoy the transactions. Thanks

  38. pls I need a new 737 pin, because I can’t remember the old one since my ATM card expired and I really need to do some transfer

  39. Owolabi Iyanuoluwa T.

    Pls, I tried to create a pin without debit card following necessary instructions but while I was trying to input my new pin, my phone malfunctioned and submitted a pin I don’t know. I’ve been trying to reset the password but I don’t know the old password. Please what can I do?

  40. Pls I open an acct with GTbank as at December nd I got the acct number as at February now I made a deposit in the acct and I also want to transfer now without any pin pls how do I go about the transfering of the money and getting my pin?

      1. You will have to visit a branch for PIN reset and reactivation (This is for security purposes, to ensure you are the account holder).

  41. Pls how can I create my pin for transfer without my debit card because I was suppose to collect my atm at Benin but due the lock down I left for Lagos and in Lagos no gtbank around my area is opened. Pls help

    1. If you have forgotten your PIN, you will have to visit a branch for PIN reset or reactivation (It is for security purpose). Thanks

  42. I need to transfer money to another account through my gt online mobile banking. But, they are asking for a transaction pin. I don’t have and I’m still unable to create a pin. Can you guide me please

  43. I need to make a transfer urgently now,the app,the online banking isn’t working and can’t go out now due to d lock down unable to create new pin..what do I do please

  44. I have tried to reset my gtbank pin
    So the issues was that my old pin is invalid.
    Kindly help me to reset it in a simplest way.
    I’m expecting your solution. Because it is difficult to transfer money for my family.

    1. To reset when you have forgotten the old pin, requires physical presence for security reason, So please you will be required to visit a branch. Thanks

  45. Please I need help to change my atm pin….i use it to make a transaction online and my details including my pin was used to do the transaction……now I want to change my pin I tried the *737*5#……nd I insert my old pin…..its telling me the old pin is invalid……pls m scared….i had to transfer my money to anoda account

  46. Please i have forgot my 737 pin and i want to change it while its asking me d old pin and i cant remember d old pin anymore. So what am i to do please because i have my ATM wit me.

  47. Onyemaechi Amanda Ebere

    I forgot my 737 pin and need to do a transfer. What do I do since I can’t go to the bank physically due to the lockdown

    1. I will advise you download and use the Mobile app or internet banking, if those method are not available to You, Please contact the banks’ customer care through email or phone call (The phone call is not toll free). Thanks

  48. I don’t have ATM card yet because I’m a new customer. But I want to transfer money from account to my Ecobank account.
    How can I do that online

  49. I need quick credit loan but when I entered my PIN it will show could not complete transaction due to recent creation of PIN. My old pin was having issue i just changed my PIN in GT bank. Please what can I do

  50. Faith Abimbola Samuel

    I want quick credit but when I enter my pin it will show could not complete transaction due to recent creation of IN. I just chilling my PIN in GT bank branch pls what do I do

  51. Hello,
    I tried changing my ATM card pin using *737*5# on my registered phone number but it kept on showing “invalid old pin” whereas the old pin is entered correctly. kindly advise on what to do and if i can change it from internet banking platform.
    Thank you

  52. I just opened an instant account,no ATM CARD given,and I wanted to transfer cash from that account to another,but I have a problem creating a 737 transfer pin.the menu options of card less pin and card pin transfer.I chose card less as I hav got Atm card but the transfer is going with the generated pin.what would I do ?

    1. The transfer is not going?
      Please try to check your account balance, if it works, please retry the transfer to check if it will work out. Thanks

  53. I try to change my debit card pin using *737*5# after following the process but is not working I even enter the bank hall talk to customers care do the same but not working. Please what would I do to make it working

    1. Am trying to use my debit card for the increase of cash that I can transfer daily… But, it keeps saying invalid pin, and my pin is correct. What can I do?

  54. My *737# code keeps saying invalid pin anytime i want to Make a transaction….I have tried reseting and changing but its still not working ….What should i do

  55. Good day pls I don’t know what happen to my number that have been using to make transaction before… like some days now I can’t behable to do any transaction is telling me that my number is not registered pls what I’m I gonna do ?

  56. Sorry, I tried to go for the quick credit loan on my phone and it’s requesting for my 737 pin.. and after providing the pin, the next thing it’s showing is “sorry it can’t be completed due to recent pin creation. I don’t understand

  57. Pls sir I forgot my ussd code and I have tried to reset it but it keeps saying I have an existing code therefore Al unable to make any transaction. Pls what can I do?
    Thanks, Aliyu

  58. I just opened an instant account,no ATM CARD given,and I wanted to transfer cash from that account to another,but I have a problem creating a 737 transfer pin.the menu options of card less pin and card pin transfer.I chose card less as I hav got Atm card but the transfer is going with the generated pin.what would I do ?

  59. My 737 transfer pin is still active, but I want to change it. I tried many times and it kept telling me invaild old pin. What is the steps to changing it. Is it 3 (change pin – debit card) or what option will I chose. I need to change my pin. Please

  60. For more than two months I have trying to create a pin using *737*5#, whenever I do it they tell me pin can’t save try again later ,what is actually the problem,I try this daily n they are telling me the same thing.what is the way forward

  61. What if i have forgotten the old pin…. And am trying to create a new one… It keeps telling me that i have an existing pin what do i do

  62. I want to obtain a loan. I have a salary account. I have created 737 pin but still do not have access to loan. I was sent a message that the loan process could not be completed due to recent pin creation. I dont understand.

  63. Good afternoon pls am having issue with my pin, i forgot it. How can i get it again or reset it, also am out of country. I have try my possible best to created new one but still asking for the old one which i have forgotten. Pls someone should help.

  64. Please o,I don’t have a debit card for Gtbank and I dialed *737*5# to create a pin for no debit card..After selecting the pin I wanted to use,it says I can now use it but in the process of using it,it says invalid last 4 digit or invalid authorization
    What does that even mean??
    I need help ASAP

  65. Hi,i forgot my ATM card password and am trying to register for Internet banking but can’t proceed without my password,what do i do?

  66. Chidinma honey bell onuoha

    I tried creating my pin,I dialed *737*5# it said dob for mart,DD_mm_yy I dialed my date of birth it keeps telling me dob format,tried up to 10times

  67. Good evening GT l try changing my pin with my phone the same pin l use on the Atm is the same as what l use in recharging my phone now l want to change to a new pin it saying my old pin is invalid am still using the same pin on the Atm and recharging my phone now why is it saying invalid please l need help thanks

  68. Good evening GT l try changing my pin with my phone the same pin l use on the Atm is the as what l use in recharging my phone now l want to change to a new pin it saying my old pin is invalid am still using the same pin on the Atm and recharging my phone so how come it saying invalid please l need help thanks

  69. My 737 pin is different for the one I used in ATM card, an I want to change my 737 pin to the pin I used for ATM card. It wrote CANNOT CHANGE PIN. KINDLY USE THE CHANGE PIN WITH CARD OPTION.

  70. After dialing *737*5# to change my pin
    It’s wrote invalid existing pin
    Meanwhile I didn’t forget my pin
    I just wanna change it because I can”t transfer with the GTbank app but
    Only with *737#

  71. I wanted to reset my pin , I was asked to dial *73*5# . After I dial it ,it came payment instead of reset passcode..
    so what should I do?

  72. Please I wanted to reset my 737 pin, after asking me my last atm card number instead of asking me my old pin it asked me new pin, then I write it reply me by saying, you have an existing pin try the change options

  73. I have an existing pin try to transfer to other bank, I receive this message from GTB.
    Dear customer, you can only complete transaction with your secure pin. Dial *737*5# to create one now, which I did reply that I have an existing one. What can I do in this situation?

        1. Please do use Internet banking for this.
          Contact the customer care to set up Internet banking for you and then you could use it to perform all transactions. Thanks

  74. I have been trying to create a pin for transfer but proved abortive, it has really cost me a lot, plz what do I do? Thanks

  75. My Gt Mobile App password has been blocked what do I do to open it bcus I can’t remember my secret question not to talk of d answer

  76. Please how do I make transfer without an ATM card cos I don’t want to use d ATM card I want to make transfer but I cant because am been asked to create a pin n I don’t have

  77. Abrahamsylvester ojochegbe

    pls I want create a password in my banking app,but they say,the password must contains number, upper character ,and lower character. pls somebody help me out how will I do it,just want registered in my phone

  78. I don’t have debit card. To input the DOB . What method I will use to input it. I am trying since. His tell me that” Disable due to multiple wrong DOB. Contact gtconnect.
    Please direct me. How to input it.
    Example dd/mm/yyyy
    01/01/2019. Isn’t like that have different way to input it.

  79. Ogunrinde Samson Taiye

    Good evening, Please I want to transfer money from my GTB account to my other account because I don’t have GTB ATM card.but when I go through the process, after i input my DOB , the next message that comes out was I have existing ATM in my branch, which is at Ilorin Kwara state, I live in Lagos , Now I’m in need of money to do something that is very important… Please what can I do . .

    1. Pls I want to request used pin and I enter the last 6digit of my ATM as requested and ask of my 4gidit pin which I enter is now telling me that my pin have been blocked that I should visits the nearest gtbank. Pls I what should I do and there is no gtbank in my town.

  80. My last 4 digit is giving me invalid authorization PIN.Kindly dial *737*5# to select your USSD PIN.
    And I have tried to resect it and is not going.

  81. pls i want to request ussd pin and i enter the last 6 digit of my atm as requested and ask of my 4 digit pin which i enter, is now telling me that my pin has been blocked that i should visit the nearest gtbank. Pls what should i do there is no gtbank in my town

  82. Is ussd to pay from paystack different from other ussd code? I want to pay to branch international through pay stack an asking me activate ussd for pay stack which I did but not work. Thanks

  83. please I need help I have been try to create my PIN after entered my 6 digits number it will reply me to use the link provided without supply me any link

  84. I opened an account with gtbank and I want to create a pin for it, I don’t have a debit card yet, pls help I need to make transaction immediately

    1. I was unable to creat a ussd pin, the thing is asking for my DOB, and I input it but the answer given is that the DOB I entered is not correct to the one I use to open the account.
      PLS WHAT CAN I DO

  85. I have been trying to use my 737 code for both transaction and buying of airtime and the the thing keeps on telling me enter your last four digits and i kept doing that all effort to no avail.
    i need urgent attention i can’t do anything financially and this is holiday.
    kindly support for me to activate or change my 737 pin ASAP pls.
    My ATM was seized by Diamond Bank atm last two weeks Friday(21st Sept’18) at their old Aba Rd Rumuomasi PHC.
    This is critical please.

  86. I have been trying to reset my pin on the phone, with the *737*5. It keeps on asking for my last six digits of atm card, I keep on entering, it keeps on asking me, it’s so frustrating, I can’t make transfer or buy airtime. Pls I need assistance.

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