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You are here: Home / Banking and Finance / How to register or reset PIN for Fidelity Bank USSD transaction

How to register or reset PIN for Fidelity Bank USSD transaction

How to register, create or reset PIN for Fidelity Bank USSD transaction
Fidelity BankThe processes listed below will guide you on How to register, create or reset PIN for Fidelity Bank USSD transaction:

Dial *770*00# on the phone number you use to open your Fidelity Bank Account (or where you receive your alert) , it will ask for the last 4 digits of your debit card (that is your ATM Card number) , then you can create a 4 digit pin, then follow the other instructions.

To reset your pin

Dial *770*01# on the phone number you use to open your Fidelity Bank Account (or where you receive your alert) , then you can create a 4 digit pin, then follow the other instructions.

Forgotten PIN for Fidelity Bank USSD Transaction

Have you forgotten Your PIN for USSD or PIN is not working, Please you will need to visit a branch and meet a Customer Service agent for assistance on resetting or reactivating Your PIN.

Check Out

Fidelity Bank Transfer Code
Buy airtime and recharge your phone from Fidelity Bank account
How to check Fidelity Bank account Balance Using USSD
Hope with this, You have learnt How to register, create or reset PIN for Fidelity Bank USSD transaction.
Please share and like below, also comment below for any problem faced or encountered.

Reader Interactions

Comments

  1. adejoh solomon says

    March 28, 2018 at 8:33 pm

    I ask for help to get my pin but I forgot my date of birth and they was no reply for me

  2. Tim says

    March 28, 2018 at 9:32 pm

    Please make sure it the actual phone number you make use while opening the account.

  3. dabid says

    April 1, 2018 at 6:49 am

    telling me unable to Complete

  4. Tim says

    April 1, 2018 at 2:07 pm

    Please the number you used, do you make use of it while opening or registering the account with Fidelity Bank?

  5. Olufunmilayo Adenusi says

    April 8, 2018 at 8:08 pm

    How do I create another pin. I forgot my pin for the mobile banking.

  6. Tim says

    April 10, 2018 at 11:29 am

    You to Reset the pin, follow the instruction above.
    To reset your pin
    Dial *770*01# on the phone number you use to open your Fidelity Bank Account (or where you receive your alert) , then you can create a 4 digit pin

  7. Nkulo Deborah says

    April 18, 2018 at 8:38 am

    Its telling me incorrect date of birth, and I put it correctly

  8. Tim says

    April 18, 2018 at 11:18 am

    Use the date of birth on your bvn. Make sure it is arranged correctly, date should date and month should be month. Thanks

  9. joi says

    April 19, 2018 at 8:32 pm

    I forgot my pin and there is no option for forgot pin in *770 menu

  10. Tim says

    April 19, 2018 at 9:58 pm

    Please try to meet the customer service of the bank physically (Any Fidelity Bank Branch) and your problem will be solved.

  11. Nwaigwe Rejoice Daberechi says

    May 9, 2018 at 12:12 pm

    why can’t i create a code for transfer, telling me to put my old pin while i don’t have an old pin. WHY????

  12. Shoyoye E A says

    May 11, 2018 at 11:21 am

    I want to register for ussd transfer but was not successful because there no request for the last 4 digits on my ATM card.
    Pls give the adequate information on how to register without going to bank.

  13. Chisom says

    May 25, 2018 at 7:30 pm

    Please I forgot my ATM pain What do I do ?

  14. Tim says

    May 26, 2018 at 7:53 am

    Please visit the bank branch and the pin will be reset

  15. Ibelema says

    May 30, 2018 at 9:07 pm

    I have 2 fidelity accounts. Please how do I register the 2nd account for mobile banking with same number. I also can’t enroll on ur mobile app wit the 2nd account number.

  16. Tim says

    May 30, 2018 at 11:31 pm

    Please you will have to contact the customer service of the bank.

  17. Asanya Helen says

    June 5, 2018 at 4:43 pm

    I forgot my *770 pin and following the *770*01# to reset it pops out (1) BVN (2)DETAILS
    What do I do

  18. SESTOM says

    June 11, 2018 at 5:36 pm

    Fidelity Bank needs to update its app to match the procedures giving above and in their leaflet. The app never display ‘forget pin’ and also asks for old pin that one cannot remember.

  19. Kufreabasi says

    July 22, 2018 at 9:11 am

    There’s no forgot pin option and for some reason you have refused to reply comments that mention this.

  20. jessica says

    August 5, 2018 at 11:32 pm

    you forgot your date of birth?????? lmao

  21. Johnson ugbeda says

    August 9, 2018 at 9:48 am

    I want open an ussd code what will do pls

  22. Hassan Samaki says

    August 18, 2018 at 4:32 pm

    Pls why has the editor gone silent all of a sudden? What does silence n no more replies to people’s comment tell us? N by the way Mr or Mrs editor, u keep referring clients to go to customer service at thier branches… If customer service is the solution to thier problems, then what are we bothering about getting in touch with your online services for?…. N by the way I have been to customer service at my branch and they said all I have to do is reset my pin. Which take us all back to square 1. I think your IT DEPARTMENT needs serious help

  23. Anonymous says

    October 6, 2018 at 9:31 am

    how do i know my old pin

  24. Anonymous says

    October 19, 2018 at 3:58 pm

    Very useless post.

  25. Jacob Vigbedor says

    November 7, 2018 at 8:50 pm

    how do i register for fidelity mobile banking if am having a fresh account

  26. Jacob Vigbedor says

    November 7, 2018 at 9:05 pm

    how do i register for fidelity mobile banking if am having a fresh account? am having two accounts, investment and saving.

  27. Tim says

    November 8, 2018 at 9:31 pm

    Go the USSD code section and it will ask you to provide some information, then it will ask you to provide a pin, with that You can perform all transactions. Thanks

  28. Kamilu Usman says

    March 20, 2019 at 12:07 am

    How would i get a transfer code?

  29. Olly says

    May 14, 2019 at 6:58 am

    OK…I got it…
    The pin that you used to activate the card in the bank is d old pin…you can then use any pin of your choice as New pin.
    (Your first pin,it can be your card pin)

  30. Olly says

    May 14, 2019 at 6:59 am

    The pin that you used to activate the card in the bank is d old pin…you can then use any pin of your choice as New pin.
    (Your first pin,it can be your card pin)

  31. Olly says

    May 14, 2019 at 7:00 am

    The pin that you used to activate the card in the bank is d old pin…you can then use any pin of your choice as New pin.
    (Your first pin,it can be your card pin)

  32. nkom Emmanuel says

    June 3, 2019 at 5:23 am

    its not working

  33. Uneze says

    June 5, 2019 at 7:35 am

    PLS help me with my old pin I have forgotten

  34. Dauda suleman says

    June 9, 2019 at 7:14 pm

    Dau [email protected]

  35. Ikeh peace chinemelum says

    June 10, 2019 at 9:23 pm

    Please I forget my pin for transfer and I need to know d old pin before changing to new pin , how will I get it

  36. udoisrealsampson says

    June 14, 2019 at 9:53 pm

    transfer to another bank

  37. Chioma keti says

    June 27, 2019 at 8:22 am

    I lost my phone and i cnt do wel come back how i do it

  38. Chijioke Queeneth says

    July 12, 2019 at 7:33 pm

    Mine its not working either
    I really need my old pin bk b4 processing for new one

  39. Tim says

    July 13, 2019 at 12:06 pm

    Yes, Please visit a bank branch close to you for a PIN Reset.

  40. Chituru says

    August 12, 2019 at 5:07 am

    Can’t I create a transfer pin code with the atm card number cos I didn’t collect my atm card.

  41. Chituru says

    August 12, 2019 at 5:11 am

    Please can’t I do a mobile transfer without using my atm card digits? I didn’t collect atm card from the bank.

  42. nwankwo chukwunonso says

    August 14, 2019 at 1:45 am

    reset of pin*77#

  43. Austeen Williams Eruka says

    August 23, 2019 at 5:29 pm

    I cant remember my old pin. Kindly assist.

  44. Tim says

    August 24, 2019 at 9:21 am

    Please visit a bank branch close to You for a Pin Reset.

  45. Sir Stanley says

    September 6, 2019 at 10:06 pm

    I tried my ATM card pin but it’s not working ,where I was trying an unknown old pin
    Pls what can be done?

  46. Tim says

    September 7, 2019 at 1:27 pm

    Please visit a bank branch close to You for a PIN reset, you will be require to enter a new pin

  47. Maryjane says

    September 13, 2019 at 7:00 pm

    I can’t have access to my online banking saying my account is locked 🔒
    Am in India 🇮🇳 now
    What do I do now

  48. Tim says

    September 14, 2019 at 8:51 am

    The account might have been locked due to your IP address, do contact the customer care through their email and inform them you were locked out maybe due to change in Your IP address as you are in India.

  49. Osizemete p.Ann says

    September 29, 2019 at 5:08 pm

    I tried Makin a transfer to another bank.was told my pin is incorrect and that the pin am using,and I even used yesterday.

  50. Tim says

    September 30, 2019 at 4:31 pm

    Do try again, if issue persist, visit a bank branch to resolve.

  51. Blessing Eleonu says

    October 7, 2019 at 3:21 pm

    Goodevening, plsease why can’t I make transfers with this code (*770*01#)
    I don’t want an ATM card. The code isn’t working for me,I need to create a pin cause I don’t have one… kindly assist.
    Best Regards.

  52. Tim says

    October 7, 2019 at 10:01 pm

    You will need to visit a bank branch to see if you could evade the ATM process. Thanks

  53. Chioma Ezeadu says

    October 8, 2019 at 6:23 pm

    I can’t remember my old pin pls help me

  54. Adebowale bernand owoseni says

    October 10, 2019 at 9:09 am

    pls I want to transfer money to someone and I forgot my pin and it as been block pls what can I do for God sake

  55. Adebowale Bernard owoseni says

    October 10, 2019 at 9:16 am

    pls there is a mistake in this my name Bernard not bernand
    my full name his Adebowale Bernard owoseni and pls help me to change it in your system

  56. Tim says

    October 10, 2019 at 11:34 am

    Visit a bank branch for PIN reset. Thanks

  57. Tim says

    October 10, 2019 at 11:54 am

    Visit a bank branch for PIN reset. Thanks

  58. Tim says

    October 10, 2019 at 11:54 am

    Good day,
    Please you need to visit a Bank branch for this, remember the change have to also be effected in your BVN. Thanks

  59. Anonymous says

    October 26, 2019 at 1:20 pm

    I wanted to reset my pin they requested for an old pin and i put the pin i use to activate my card they said was incorrect .what is this old Pin?

  60. Tim says

    October 29, 2019 at 12:57 pm

    Visit a bank branch for a PIN reset if you have forgotten your PIN.

  61. Precious says

    November 22, 2019 at 4:23 pm

    The bank is recommending the forgot pin option. Why is it not in the list because I can’t remember my pin.

  62. Tim says

    November 28, 2019 at 2:16 pm

    Please visit a bank branch for PIN reset.

  63. Melvin Ezekiel says

    January 9, 2020 at 8:12 pm

    Fidelity Bank has the worst customer service ever. I regret banking with you nonsense

  64. Tim says

    January 9, 2020 at 10:01 pm

    Sorry please, what is your issue with the bank, it will be resolved.

  65. Godwin Peter says

    January 21, 2020 at 12:50 am

    I change my number,

    the number was changed successfully but anytime I want to make any transaction they keep sending the “OTP” to the old line, I went to the Branch they said I should activate it from the ussd *770# I dialed and they said I should choose a new pin.
    I wanted to reset my new pin and they told me to dial *770*01# but as I dialed it there’s no “choose new pin” option there.
    Please what should I do?
    I need answer pls.

  66. Tim says

    January 21, 2020 at 2:41 pm

    Please set up OTP in the ATM in the Quickteller Section. Thanks

  67. Nasir Yahaya Gezah says

    January 31, 2020 at 12:15 pm

    Hello, I forgot my 770 pin how will I enter forgot menu option to have new one?

  68. Tim says

    January 31, 2020 at 8:14 pm

    For security reasons, if you have forgotten your PIN, you will need to visit a branch for PIN reactivation.

  69. Chiamaka rejoice okocha says

    February 18, 2020 at 9:03 am

    I can not transfer money from my phone, or payment

  70. Tim says

    February 18, 2020 at 1:46 pm

    Please what error are you getting or what is the issue? Thanks

  71. Olatunbosun ololade says

    March 4, 2020 at 11:23 am

    Please am not able to do transfer on my phone ..I dialled *770# but it did not ask for my account number..it just showed proceed I don’t understand please what should I do

  72. Olaide says

    March 10, 2020 at 7:10 am

    Please I need help on changing my phone number and I’m not live in town at the moment…. Any help please?

  73. Comfort says

    March 11, 2020 at 8:52 am

    Pls how do change my number to the new one i have, bcoz i can’t access the 770 code , it keeps telling me 2 use my old number which i registered with i lost my phone

  74. Tim says

    March 11, 2020 at 2:41 pm

    Contact the customer care though phone call or email. Thanks

  75. Tim says

    March 11, 2020 at 2:49 pm

    Please visit a bank branch and fill the form for change of phone number. Thanks

  76. Egwuasi nneoma cecilia says

    March 25, 2020 at 5:47 pm

    Pls i mistakingly entered a wrong pin. Then they blocked my account, what do i do 2 open it.

  77. Egwuasi nneoma cecilia says

    March 25, 2020 at 5:47 pm

    Pls i mistakingly entered a wrong pin. Then they blocked my account, what do i do 2 open it.

  78. Tim says

    March 26, 2020 at 12:53 pm

    You will have to visit a branch for it to be re-enabled, it is a security feature. Thanks

  79. Tim says

    March 26, 2020 at 12:53 pm

    You will have to visit a branch for it to be re-enabled, it is a security feature. Thanks

  80. Dera says

    March 30, 2020 at 1:33 pm

    i forgot my old pin and I was instructed to go back to forget pin menu, which I dailed *

  81. Dera says

    March 30, 2020 at 1:35 pm

    I dialed *770# and there was no forgot pin option, what should I do

  82. Tim says

    March 30, 2020 at 5:44 pm

    Step 1: Request for a new PIN in any of the Fidelity closest Branch

    Step 2: You’ll receive SMS alert with 24 hours, Slot your card into Any Fidelity bank ATM and select any random 4 digits Number and press enter.

    Step 3: Select “change PIN” to enter your preferred 4 digits PIN

    Step 4: Re-enter the PIN the second time and submit.

  83. Iguehi Ohens says

    April 2, 2020 at 7:34 am

    Please I forgot my mobile banking pin. I’m trying to make a transfer and the pin is required. I was referred to the “forgot pin menu” but I’m not seeing anything like that .

  84. Tim says

    April 2, 2020 at 1:23 pm

    Please I will advise you will visit a bank branch for PIN reset or reactivation. Thanks

  85. Adedamola Waheed says

    April 6, 2020 at 11:14 pm

    I changed my number and am receiving alerts on my new number, but I can’t make transfer from it. It keeps referring to the old number

  86. Njoku juliet says

    April 7, 2020 at 10:18 am

    Please how do i get transfer pin.

  87. Tim says

    April 7, 2020 at 10:22 pm

    Visit a branch for the process to be completed. Thanks Sir

  88. Tim says

    April 7, 2020 at 10:23 pm

    Please register for it. Thanks

  89. Ibiam Ogbonna Owora says

    April 10, 2020 at 8:59 pm

    Pls I had no ATM card since the former one expired. And earlier today I wanted to make a transfer because of the pandemic shutdown or stay home. But mistakenly I misused my pin and used incorrect one and it was blocked. Pls as I m talking now I and my family are seriously hungry because no money at hand. How I wish this can be rectified tonight because no bank within my village. We only make use of pos. Pls help me

  90. Tim says

    April 11, 2020 at 11:03 am

    Please contact the customer care on email or with phone call. Thanks

  91. Kalu Nicholas says

    April 12, 2020 at 5:39 pm

    Please I forgot my transfer pin I try to reset it but is not going what should I do please

  92. Tim says

    April 12, 2020 at 8:57 pm

    To reset, you need your old pin. If you have forgotten your PIN, you will have to visit a branch and request for PIN reactivation or reset. Thanks

  93. Muhydeen jimoh says

    April 13, 2020 at 1:46 am

    How do I contact costumer care for pin reset I forgot my mobile pin

  94. Tim says

    April 14, 2020 at 5:11 pm

    This the customer care WhatsApp : +234 903 000 5252 email phone : [email protected] number: +234 1 448 5252

  95. Timothy says

    April 15, 2020 at 5:02 am

    Pls will the bank be open today?

  96. Tim says

    April 15, 2020 at 11:07 am

    Please which location?

  97. Timothy says

    April 17, 2020 at 6:50 am

    Wuse abuja

  98. Tim says

    April 17, 2020 at 11:52 am

    No, it will not be opened, Abuja is on lockdown. Thanks

  99. Uchechukwu says

    April 18, 2020 at 10:46 am

    Please l can’t remember my instant transfer pin

  100. Tim says

    April 18, 2020 at 1:34 pm

    Please visit a branch for PIN reset. Thanks

  101. Otuy says

    April 24, 2020 at 8:22 am

    I want to create pin for transfer I don’t ave ATM card is telling me to enter my last 4 digit number on my ATM

  102. Tim says

    April 24, 2020 at 9:58 am

    An ATM is required for registration. Thanks

  103. Daniel Ogbeide osamudiamen says

    April 24, 2020 at 10:30 am

    Please your branch in igando are they open for business because I want to reset my ussd pin I can’t remember my old pin or is it what I can do online?
    Also is it what my account officer can do for me?

  104. Tim says

    April 24, 2020 at 11:00 am

    No they are not. Thanks

  105. Iwueze says

    April 27, 2020 at 10:01 pm

    I have two accounts with Fidelity, one is savings the other is current, my savings is registered with ussd code 770,but I can’t be able to register my current account having the same number, please help.

  106. Tim says

    April 28, 2020 at 2:54 pm

    This is done automatically by the bank, please contact the customer service. Thanks

  107. Kingsley says

    April 30, 2020 at 9:56 am

    I opened fidelity account in Nigeria but I lost my ATM card and the no I used to open the account and now I am in Tokyo please how can my brother that I use as next of king access the money in my account in Nigeria? I need help please

  108. Tim says

    May 1, 2020 at 7:37 pm

    Please He will need to visit a branch with Identification.
    You could also contact bank customer service through email. Thanks

  109. Akpeokhai charity says

    May 2, 2020 at 2:58 am

    Please I need your help, I forgot my old pin for my mobile app banking how can I retrieve it back and reset new one

  110. Tim says

    May 3, 2020 at 12:27 pm

    You will need to visit a branch to PIN reactivation. Thanks

  111. lazarus iworifamama says

    May 7, 2020 at 8:00 am

    Please i forgot the pin to my USSD banking, and i have been blocked , how can i unblock my account because i have tried using the customer care line , its not going through

  112. Tim says

    May 7, 2020 at 2:37 pm

    Please visit a branch for PIN reactivation. Thanks

  113. Sarah says

    May 12, 2020 at 1:23 pm

    Please i forgot my USSD code how can i reset d code

  114. Tim says

    May 12, 2020 at 7:17 pm

    Please follow the guide. Thanks

  115. Oby says

    May 13, 2020 at 9:00 pm

    Forgot my old password can’t change it

  116. Ayo says

    May 15, 2020 at 10:07 am

    Can I create a transfer pin without ATM card

  117. Tim says

    May 15, 2020 at 11:26 am

    Please visit a branch for PIN reactivation or reset. Thanks

  118. Tim says

    May 15, 2020 at 11:41 am

    No For now. Thanks

  119. Efut Esosori says

    May 18, 2020 at 11:53 am

    I forgot my four digit pin how can I remember it pls I need help

  120. Tim says

    May 18, 2020 at 9:13 pm

    Please visit a branch for PIN reactivation or reset. Thanks

  121. Iliya favour fenhas says

    May 20, 2020 at 1:15 pm

    Please how can I reset my pin for mobile transfer ,I forgot the previous one

  122. Tim says

    May 21, 2020 at 2:43 pm

    If you have forgotten, You will need to visit a branch for PIN reset or reactivation. Thanks

  123. Ajuluchukwu says

    June 11, 2020 at 10:00 am

    Please how can I make a transfer…. I forgot my transfer pin but I later remember it after getting block…my noble app and instant transfer none is working….. I can’t visit any bank because am not around for now….I have called customers care number with my international number …I sent mails …send WhatsApp messages too but nothing have been done concerning it…..am tired of everything…. Am even stranded here…fidelity bank I have beginning to understand what people talk about the bank…

  124. Tim says

    June 11, 2020 at 5:29 pm

    Please contact the customer service through email.

  125. Cent says

    June 14, 2020 at 8:49 pm

    Plz I can’t find the forgot pin menu , where is it

  126. Tim says

    June 15, 2020 at 9:59 pm

    Please visit a branch for PIN reset or reactivation. Thanks

  127. Charity says

    June 16, 2020 at 4:37 pm

    Pls I want to activate ussd code for instant banking, how do I do it

  128. Chizoba says

    June 19, 2020 at 2:20 pm

    What is instant banking pin

  129. Tim says

    June 20, 2020 at 3:50 pm

    You are to create a PIN, if you are having a issue, Please visit a branch to assist with the registration. Thanks

  130. Tim says

    June 20, 2020 at 4:01 pm

    Your banking PIN.

  131. Lucy says

    July 4, 2020 at 9:25 pm

    I tried to open online account,after filling the form but there are unable to send account number to me

  132. ALALI BRIGHT JOHN INIORUTON says

    July 8, 2020 at 10:54 am

    After transferring cash this morning, I mistakenly saved my USSD pin. Pls how can I delete it.

  133. Tim says

    July 8, 2020 at 1:48 pm

    Please where did you safe it to?

  134. Gift Onen says

    July 11, 2020 at 8:34 am

    I have been trying to create a pin following this particular command *770*01# but couldn’t, rather they referring me to opening an account. I’m so frustrated right now because I can’t get what I want. Fidelity why?

  135. Tim says

    July 11, 2020 at 10:21 pm

    Please make sure you are using the number you used to receive alert or you used while registering the account. Thanks
    Please if issue do persist, Please visit a nearby branch. Thanks

  136. Richard says

    July 14, 2020 at 2:18 pm

    I’m new to Fidelity Bank. How do I get my pin?

  137. Tim says

    July 14, 2020 at 3:37 pm

    Please follow the process to register Your PIN. Thanks

  138. Udoye Charles onyekachi says

    July 25, 2020 at 12:29 am

    Yes

  139. Faith says

    July 31, 2020 at 9:47 pm

    Please how can I reset pin? I dont have any atm card with me presently?

  140. Tim says

    August 1, 2020 at 4:07 pm

    Please you will need to visit a branch and request for PIN reactivation. Thanks

  141. Eric Robert oluwaseun says

    August 1, 2020 at 5:14 pm

    I made a transfer this morning but the person didn’t get it and I didn’t get debit alert but the cash was debited from my account what do I do I also bought data 500 last night but I didn’t get it as well

  142. Tim says

    August 2, 2020 at 4:12 pm

    Please contact customer service or visit a branch and lay a complain. Thanks

  143. Ebuka Reuben says

    August 8, 2020 at 12:57 pm

    I an using the number I use for receiving alerts and they are still refereeing me to open account am so frustrated now

  144. Tim says

    August 8, 2020 at 1:47 pm

    Please visit a branch for assistance on registration. Thanks

  145. Esther says

    August 11, 2020 at 12:17 pm

    Pls wat is the shortcode to unlock my bank account

  146. Tim says

    August 11, 2020 at 2:18 pm

    Please visit a branch to unlock the bank account, physical presence is required. Thanks

  147. Emmy Joe says

    August 11, 2020 at 5:42 pm

    Please I have forgotten my ATM PIN and I would like to re-activate the USSD PIN again. I have tried visiting the bank but I have never been lucky to gain entrance into the bank. How can I go about re-activating my PIN?

  148. Tim says

    August 11, 2020 at 8:52 pm

    It requires physical presence for security reason.
    Please do visit a branch. Thanks

  149. Mary Akpaesien says

    August 14, 2020 at 11:30 am

    I forgot my ussd pin, please what should I do because I can’t find a menu for forgot pin when I dialed *770#

  150. Tim says

    August 14, 2020 at 5:48 pm

    You will have to visit a branch and request for PIN reactivation. Thanks

  151. Bukola says

    August 20, 2020 at 3:12 pm

    Good day sir/ma I was debited on 07/08/20 and till date I’ve not been refunded please help me work on it
    Thanks

  152. Tim says

    August 21, 2020 at 2:36 am

    Please visit one of the branches and give the problem or contact through official channels. Thanks

  153. Fashoro Kafilat says

    August 25, 2020 at 6:26 am

    Can’t remember my old pin and i kept using the *770*01# and can’t see any change pin or reset pin

  154. Tim says

    August 26, 2020 at 12:00 am

    Please if you have forgotten your PIN, please visit a branch for PIN reactivation and reset.

  155. Justice Joshua Bassey says

    August 26, 2020 at 7:57 pm

    Type here..whenever I want to withdraw at the ATM it will tell me unable to complete, why pls?

  156. Tim says

    August 26, 2020 at 10:37 pm

    Please visit a branch to assist with this, some questions will be asked. Thanks

  157. Uchechi says

    September 15, 2020 at 6:45 pm

    I changed my card yesterday when I tried withdrawing today they told me exceeds withdrawal frequency limit please what do i do??

  158. Tim says

    September 15, 2020 at 7:59 pm

    Please visit a branch and request for increase in withdrawal limit. Thanks

  159. Eugene says

    October 6, 2020 at 11:33 am

    Since I purchased My ATM card and activated a Pin up to a year now I haven’t make use of the card for any transaction or withdraw money ATM machine,but now I felt to change the pin code and dialled the code to change it,the system replied this “Unrecognized PIN go to forgot PIN menu’what do I do? tnx

  160. Tim says

    October 6, 2020 at 5:52 pm

    Please visit a branch and request for PIN reset or reactivation. Thanks

  161. shamsuddeen abubakar says

    October 10, 2020 at 8:34 am

    i have change my alert sim but up to now the ussd menu is not working

  162. Tim says

    October 10, 2020 at 9:30 am

    Please can you visit a branch for assistance. Thanks

  163. Judith says

    October 28, 2020 at 9:52 pm

    Please I try to create a transfer pin but it only showing change pin how will i do it because I have not create one before

  164. Tim says

    November 3, 2020 at 2:47 pm

    Please visit a branch to assist with PIN creation. Thanks

  165. CHIRPmne says

    December 12, 2020 at 4:08 am

    commonly associated with

  166. Chima Tonia says

    January 16, 2021 at 9:03 am

    Please in registered my mobile app but instead of continue I pressed visit branch ,please I want to reregister

  167. Tim says

    January 16, 2021 at 2:33 pm

    Please try to restart the process. Thanks

  168. Martha says

    January 18, 2021 at 8:56 pm

    Most one visit branch before forgot pin can be reset

  169. Tim says

    January 18, 2021 at 9:40 pm

    Yes, physical presence is required. Thanks

  170. Faith Ekele says

    January 31, 2021 at 4:36 pm

    Hi I’m trying to transfer via ussd to my other bank but I can’t remember my pin and my ATM card is expired. What do I do?

  171. aboutdevjegteca123 says

    February 3, 2021 at 11:30 am

    Please visit a branch for PIN reset. Thanks

  172. Nasiru Yahaya Aliyu says

    February 19, 2021 at 1:29 pm

    The recovery phone number I used while creating my PIN was wrong I want to change it please how do I go about it

  173. Nasiru Yahaya Aliyu says

    February 19, 2021 at 1:30 pm

    The recovery phone number I used while creating my PIN was wrong I want to change it please how do I go about it

  174. Timothy says

    February 20, 2021 at 6:44 pm

    Please visit a branch and meet the customer support. Thanks

  175. Timothy says

    February 20, 2021 at 6:44 pm

    Please visit a branch and meet the customer service agent. Thanks

  176. Patience says

    March 25, 2021 at 9:30 am

    Please i forgot my USSD pin and there is no option for forgot pin in *770 menu, please I need help

  177. Patience says

    March 25, 2021 at 9:33 am

    Please i forgot my USSD Pin and there is no option for forgot pin in *770# menu, please help me to recover it please

  178. Timothy says

    March 25, 2021 at 8:29 pm

    Please visit a bank branch for PIN reset. Thanks

  179. Timothy says

    March 25, 2021 at 8:30 pm

    Please visit a bank branch for PIN reset or reactivation. Thanks

  180. Ewaade says

    April 22, 2021 at 3:42 pm

    Good afternoon, please I want to reset my pin to make transfer
    but it’s not going tru
    and there’s no branch here in Ijebu Ode
    what can I do pls

  181. Timothy says

    April 22, 2021 at 10:52 pm

    Please do you remember a previous PIN, if you do, it can be reset.
    But if you have forgotten the PIN, you will need a visit a branch to get a PIN reset. Thanks

  182. Mr.Boateng says

    June 7, 2021 at 1:47 pm

    please am Boateng Emmanuel, am at Dubai now I want to activate my bank account so that I can use it.please help me to do that.

  183. Timothy says

    June 9, 2021 at 8:24 pm

    Please directly contact Fidelity Bank Customer service. Thanks

  184. augustine says

    June 11, 2021 at 11:01 pm

    Pls when i dail *770# for mobile banking it will ask for my account digits which i entered but it will still be telling me that the provision has been given to my old line which they stole and i have black listed it at the bank and entered the resent number am using now. What will i do again?

  185. Timothy says

    June 13, 2021 at 5:26 pm

    Please visit a branch to help resolve this issue

  186. Adaobi Cynthia Igweze says

    August 3, 2021 at 5:45 pm

    Pls how can I reset my pin,there is no ” forgot pin’ on the *770# menu. And by the way, the pin that am putting is the correct pin why do they tell wrong pin

  187. Kazeem says

    August 10, 2021 at 7:02 pm

    Guys, this post is shitty!!! why the hell will you be referring people to the bank? As if I don’t know where it is…people have urgent needs and these banks are not delivering on their services…that’s shitty…
    Also, only people with the knowledge of the intricacies of these transactions comment pls, let’s stop misleading people

    Thank you

  188. Yusuf Mariam says

    August 21, 2021 at 2:28 am

    Fidelity bank customer service is the worst, why must we visit bank because we want to create transfer pin .I visited the bank to activate online banking and instant banking so I have to go back to activate pin again in this digital world..your bank really needs to upgrade.. This is nonsense

  189. Aletor Victor says

    August 24, 2021 at 7:59 pm

    I’ve tired creating a new code but anything i dial *770*01#, it only show me option for BVN and details… What should i do after that?

  190. Yusuf Mariam says

    September 2, 2021 at 10:20 pm

    This bank is a total useless and a malfunctioning bank how will u debited twice because of ATM that I newly collected and was not activated you gave me ATM the first day j deducted 1075 and I came to complain the following wee that it was not activated you dedecuted another 1075 . it is unfair now…I hate the way this bank is functioning… You are just stressing me…

  191. Onyem Chidinma says

    October 30, 2021 at 6:27 pm

    Pls, someone created a fidelity bank account with my phone number without my permission , each time he makes transactions I receive alert, how do I claim the bank account ?

  192. Joseph says

    November 6, 2021 at 5:30 am

    not A T M , pin I forgot my instant banking pin

  193. Ogbodu Charles says

    December 13, 2021 at 3:29 pm

    My account is been blocked base on too much attempt trying to access my account. I used a forgotten pin but they ask me to visit the nearest branch. Please I want my account to be unblocked please because this has been happening since last Friday.

  194. Hopy says

    December 17, 2021 at 7:22 pm

    For some time now I can’t get access to my fidelity bank account using the ussd code. Each time I try it tells me I do not currently have access to the service. Why is that so?

  195. Timothy says

    December 19, 2021 at 8:32 pm

    Please visit a bank branch to assist with the process. Thanks

  196. Timothy says

    December 19, 2021 at 8:44 pm

    Please visit a bank branch to assist with the process. Thanks

  197. Ndidiamaka says

    March 7, 2022 at 10:42 pm

    Please I’ve been trying to reset my pin with *770*00# and it keeps requesting for my old pin that I forgot. Why is that so please help me out cos am not in Nigeria. Thanks

  198. Timothy says

    March 8, 2022 at 3:48 am

    If you have forgotten your pin, you will have to visit a branch for PIN reset. Thanks

  199. Fuck name says

    March 14, 2022 at 11:59 am

    I’ve dialed *770*911*9# Done all they asked me to do, entered the last degit of my atm card and they still said the details is not correct.

    What the fuck do they want me to do?.

  200. Timothy says

    March 30, 2022 at 5:47 pm

    Please visit a bank branch to assist with the process. Thanks

  201. Ibiam Francisca uchenna egwu says

    July 22, 2022 at 11:09 am

    I have tried to reset my ATM pin but is not working

  202. Lateef nofisat says

    September 7, 2022 at 11:56 pm

    I forgot the pin I used in transferring

  203. Morefavour says

    December 1, 2022 at 1:16 am

    I dia *770*00# they said I should put my old pin
    I can’t remember my old pin

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