How to register, create or reset PIN for Fidelity Bank USSD transaction
The processes listed below will guide you on How to register, create or reset PIN for Fidelity Bank USSD transaction:
To reset your pin
Dial *770*01# on the phone number you use to open your Fidelity Bank Account (or where you receive your alert) , then you can create a 4 digit pin, then follow the other instructions.
Forgotten PIN for Fidelity Bank USSD Transaction
Have you forgotten Your PIN for USSD or PIN is not working, Please you will need to visit a branch and meet a Customer Service agent for assistance on resetting or reactivating Your PIN.
Check Out
Fidelity Bank Transfer Code
Buy airtime and recharge your phone from Fidelity Bank account
How to check Fidelity Bank account Balance Using USSD
Hope with this, You have learnt How to register, create or reset PIN for Fidelity Bank USSD transaction.
Please share and like below, also comment below for any problem faced or encountered.
Gift Anthony Allison says
good afternoon please i was locked out of my fidelity mobile bank app please what do i do, i have been to the bank but nothing was done about it
Miracle says
I forgot my pin used in transferring
Timothy says
Please visit a branch to assist to reset. Thanks
Abigail Herbert Ben says
Hi my account has been locked since last year cause I forgot my ussd pin and I don’t have any debit or credit card for the account also am not in Nigeria, please is there another alternative of unlocking the account without the credit or debit card ?
Stephen Amade Omale says
Pls my isssd code is not going through even after I when to the bank to unlock it they say they will send me massage that they have unlock which they did but the problem now is that when you the usssd code is tell me to put new pin after put my account number the pin and still confirm the new pin. It will ask me to enter 1 to process but if I do that it will still bring me back again my ATM is new new one have not use it in ATM machine only pos pls what can I do
OBIKA CHIZOBA says
I can’t use *770 to transfer to another bank,its always saying that I don’t have access to it,how do I go about it pls
Maryam Aliyu Yusuf says
I changed my alert number d old is not working and same thing with the new
Caleb Hananiya says
Pls i have forgotten my ATM Pin, how can i go about it?
Kindly help me out. Thank you
Timothy says
Please visit a branch to assist with pin reset
Morefavour says
I dia *770*00# they said I should put my old pin
I can’t remember my old pin
Lateef nofisat says
I forgot the pin I used in transferring
Ibiam Francisca uchenna egwu says
I have tried to reset my ATM pin but is not working
Fuck name says
I’ve dialed *770*911*9# Done all they asked me to do, entered the last degit of my atm card and they still said the details is not correct.
What the fuck do they want me to do?.
Timothy says
Please visit a bank branch to assist with the process. Thanks
Ndidiamaka says
Please I’ve been trying to reset my pin with *770*00# and it keeps requesting for my old pin that I forgot. Why is that so please help me out cos am not in Nigeria. Thanks
Timothy says
If you have forgotten your pin, you will have to visit a branch for PIN reset. Thanks
Hopy says
For some time now I can’t get access to my fidelity bank account using the ussd code. Each time I try it tells me I do not currently have access to the service. Why is that so?
Timothy says
Please visit a bank branch to assist with the process. Thanks
Ogbodu Charles says
My account is been blocked base on too much attempt trying to access my account. I used a forgotten pin but they ask me to visit the nearest branch. Please I want my account to be unblocked please because this has been happening since last Friday.
Timothy says
Please visit a bank branch to assist with the process. Thanks
Mela says
Pls what’s the forgot pin code
Timothy says
If you forget your USSD pin, please visit a branch
Joseph says
not A T M , pin I forgot my instant banking pin
Onyem Chidinma says
Pls, someone created a fidelity bank account with my phone number without my permission , each time he makes transactions I receive alert, how do I claim the bank account ?
Yusuf Mariam says
This bank is a total useless and a malfunctioning bank how will u debited twice because of ATM that I newly collected and was not activated you gave me ATM the first day j deducted 1075 and I came to complain the following wee that it was not activated you dedecuted another 1075 . it is unfair now…I hate the way this bank is functioning… You are just stressing me…
Aletor Victor says
I’ve tired creating a new code but anything i dial *770*01#, it only show me option for BVN and details… What should i do after that?
Yusuf Mariam says
Fidelity bank customer service is the worst, why must we visit bank because we want to create transfer pin .I visited the bank to activate online banking and instant banking so I have to go back to activate pin again in this digital world..your bank really needs to upgrade.. This is nonsense
Kazeem says
Guys, this post is shitty!!! why the hell will you be referring people to the bank? As if I don’t know where it is…people have urgent needs and these banks are not delivering on their services…that’s shitty…
Also, only people with the knowledge of the intricacies of these transactions comment pls, let’s stop misleading people
Thank you
Adaobi Cynthia Igweze says
Pls how can I reset my pin,there is no ” forgot pin’ on the *770# menu. And by the way, the pin that am putting is the correct pin why do they tell wrong pin
augustine says
Pls when i dail *770# for mobile banking it will ask for my account digits which i entered but it will still be telling me that the provision has been given to my old line which they stole and i have black listed it at the bank and entered the resent number am using now. What will i do again?
Timothy says
Please visit a branch to help resolve this issue
Mr.Boateng says
please am Boateng Emmanuel, am at Dubai now I want to activate my bank account so that I can use it.please help me to do that.
Timothy says
Please directly contact Fidelity Bank Customer service. Thanks
Ewaade says
Good afternoon, please I want to reset my pin to make transfer
but it’s not going tru
and there’s no branch here in Ijebu Ode
what can I do pls
Timothy says
Please do you remember a previous PIN, if you do, it can be reset.
But if you have forgotten the PIN, you will need a visit a branch to get a PIN reset. Thanks
Patience says
Please i forgot my USSD Pin and there is no option for forgot pin in *770# menu, please help me to recover it please
Timothy says
Please visit a bank branch for PIN reset or reactivation. Thanks
Patience says
Please i forgot my USSD pin and there is no option for forgot pin in *770 menu, please I need help
Timothy says
Please visit a bank branch for PIN reset. Thanks
Nasiru Yahaya Aliyu says
The recovery phone number I used while creating my PIN was wrong I want to change it please how do I go about it
Timothy says
Please visit a branch and meet the customer service agent. Thanks
Nasiru Yahaya Aliyu says
The recovery phone number I used while creating my PIN was wrong I want to change it please how do I go about it
Timothy says
Please visit a branch and meet the customer support. Thanks
Faith Ekele says
Hi I’m trying to transfer via ussd to my other bank but I can’t remember my pin and my ATM card is expired. What do I do?
aboutdevjegteca123 says
Please visit a branch for PIN reset. Thanks
Martha says
Most one visit branch before forgot pin can be reset
Tim says
Yes, physical presence is required. Thanks
Chima Tonia says
Please in registered my mobile app but instead of continue I pressed visit branch ,please I want to reregister
Tim says
Please try to restart the process. Thanks
CHIRPmne says
commonly associated with
Judith says
Please I try to create a transfer pin but it only showing change pin how will i do it because I have not create one before
Tim says
Please visit a branch to assist with PIN creation. Thanks
shamsuddeen abubakar says
i have change my alert sim but up to now the ussd menu is not working
Tim says
Please can you visit a branch for assistance. Thanks
Eugene says
Since I purchased My ATM card and activated a Pin up to a year now I haven’t make use of the card for any transaction or withdraw money ATM machine,but now I felt to change the pin code and dialled the code to change it,the system replied this “Unrecognized PIN go to forgot PIN menu’what do I do? tnx
Tim says
Please visit a branch and request for PIN reset or reactivation. Thanks
Uchechi says
I changed my card yesterday when I tried withdrawing today they told me exceeds withdrawal frequency limit please what do i do??
Tim says
Please visit a branch and request for increase in withdrawal limit. Thanks
Justice Joshua Bassey says
Type here..whenever I want to withdraw at the ATM it will tell me unable to complete, why pls?
Tim says
Please visit a branch to assist with this, some questions will be asked. Thanks
Fashoro Kafilat says
Can’t remember my old pin and i kept using the *770*01# and can’t see any change pin or reset pin
Tim says
Please if you have forgotten your PIN, please visit a branch for PIN reactivation and reset.
Bukola says
Good day sir/ma I was debited on 07/08/20 and till date I’ve not been refunded please help me work on it
Thanks
Tim says
Please visit one of the branches and give the problem or contact through official channels. Thanks
Mary Akpaesien says
I forgot my ussd pin, please what should I do because I can’t find a menu for forgot pin when I dialed *770#
Tim says
You will have to visit a branch and request for PIN reactivation. Thanks
Emmy Joe says
Please I have forgotten my ATM PIN and I would like to re-activate the USSD PIN again. I have tried visiting the bank but I have never been lucky to gain entrance into the bank. How can I go about re-activating my PIN?
Tim says
It requires physical presence for security reason.
Please do visit a branch. Thanks
Esther says
Pls wat is the shortcode to unlock my bank account
Tim says
Please visit a branch to unlock the bank account, physical presence is required. Thanks
Eric Robert oluwaseun says
I made a transfer this morning but the person didn’t get it and I didn’t get debit alert but the cash was debited from my account what do I do I also bought data 500 last night but I didn’t get it as well
Tim says
Please contact customer service or visit a branch and lay a complain. Thanks
Faith says
Please how can I reset pin? I dont have any atm card with me presently?
Tim says
Please you will need to visit a branch and request for PIN reactivation. Thanks
Udoye Charles onyekachi says
Yes
Richard says
I’m new to Fidelity Bank. How do I get my pin?
Tim says
Please follow the process to register Your PIN. Thanks
Gift Onen says
I have been trying to create a pin following this particular command *770*01# but couldn’t, rather they referring me to opening an account. I’m so frustrated right now because I can’t get what I want. Fidelity why?
Tim says
Please make sure you are using the number you used to receive alert or you used while registering the account. Thanks
Please if issue do persist, Please visit a nearby branch. Thanks
Ebuka Reuben says
I an using the number I use for receiving alerts and they are still refereeing me to open account am so frustrated now
Tim says
Please visit a branch for assistance on registration. Thanks
ALALI BRIGHT JOHN INIORUTON says
After transferring cash this morning, I mistakenly saved my USSD pin. Pls how can I delete it.
Tim says
Please where did you safe it to?
Lucy says
I tried to open online account,after filling the form but there are unable to send account number to me
Chizoba says
What is instant banking pin
Tim says
Your banking PIN.
Charity says
Pls I want to activate ussd code for instant banking, how do I do it
Tim says
You are to create a PIN, if you are having a issue, Please visit a branch to assist with the registration. Thanks
Cent says
Plz I can’t find the forgot pin menu , where is it
Tim says
Please visit a branch for PIN reset or reactivation. Thanks
Ajuluchukwu says
Please how can I make a transfer…. I forgot my transfer pin but I later remember it after getting block…my noble app and instant transfer none is working….. I can’t visit any bank because am not around for now….I have called customers care number with my international number …I sent mails …send WhatsApp messages too but nothing have been done concerning it…..am tired of everything…. Am even stranded here…fidelity bank I have beginning to understand what people talk about the bank…
Tim says
Please contact the customer service through email.
Iliya favour fenhas says
Please how can I reset my pin for mobile transfer ,I forgot the previous one
Tim says
If you have forgotten, You will need to visit a branch for PIN reset or reactivation. Thanks
Efut Esosori says
I forgot my four digit pin how can I remember it pls I need help
Tim says
Please visit a branch for PIN reactivation or reset. Thanks
Ayo says
Can I create a transfer pin without ATM card
Tim says
No For now. Thanks
lazarus iworifamama says
Please i forgot the pin to my USSD banking, and i have been blocked , how can i unblock my account because i have tried using the customer care line , its not going through
Tim says
Please visit a branch for PIN reactivation. Thanks
Akpeokhai charity says
Please I need your help, I forgot my old pin for my mobile app banking how can I retrieve it back and reset new one
Tim says
You will need to visit a branch to PIN reactivation. Thanks
Oby says
Forgot my old password can’t change it
Tim says
Please visit a branch for PIN reactivation or reset. Thanks
Kingsley says
I opened fidelity account in Nigeria but I lost my ATM card and the no I used to open the account and now I am in Tokyo please how can my brother that I use as next of king access the money in my account in Nigeria? I need help please
Tim says
Please He will need to visit a branch with Identification.
You could also contact bank customer service through email. Thanks
Iwueze says
I have two accounts with Fidelity, one is savings the other is current, my savings is registered with ussd code 770,but I can’t be able to register my current account having the same number, please help.
Tim says
This is done automatically by the bank, please contact the customer service. Thanks
Sarah says
Please i forgot my USSD code how can i reset d code
Tim says
Please follow the guide. Thanks
Daniel Ogbeide osamudiamen says
Please your branch in igando are they open for business because I want to reset my ussd pin I can’t remember my old pin or is it what I can do online?
Also is it what my account officer can do for me?
Tim says
No they are not. Thanks
Otuy says
I want to create pin for transfer I don’t ave ATM card is telling me to enter my last 4 digit number on my ATM
Tim says
An ATM is required for registration. Thanks
Uchechukwu says
Please l can’t remember my instant transfer pin
Tim says
Please visit a branch for PIN reset. Thanks
Timothy says
Wuse abuja
Tim says
No, it will not be opened, Abuja is on lockdown. Thanks
Timothy says
Pls will the bank be open today?
Tim says
Please which location?
Muhydeen jimoh says
How do I contact costumer care for pin reset I forgot my mobile pin
Tim says
This the customer care WhatsApp : +234 903 000 5252 email phone : [email protected] number: +234 1 448 5252
Kalu Nicholas says
Please I forgot my transfer pin I try to reset it but is not going what should I do please
Tim says
To reset, you need your old pin. If you have forgotten your PIN, you will have to visit a branch and request for PIN reactivation or reset. Thanks
Ibiam Ogbonna Owora says
Pls I had no ATM card since the former one expired. And earlier today I wanted to make a transfer because of the pandemic shutdown or stay home. But mistakenly I misused my pin and used incorrect one and it was blocked. Pls as I m talking now I and my family are seriously hungry because no money at hand. How I wish this can be rectified tonight because no bank within my village. We only make use of pos. Pls help me
Tim says
Please contact the customer care on email or with phone call. Thanks
Njoku juliet says
Please how do i get transfer pin.
Tim says
Please register for it. Thanks
Adedamola Waheed says
I changed my number and am receiving alerts on my new number, but I can’t make transfer from it. It keeps referring to the old number
Tim says
Visit a branch for the process to be completed. Thanks Sir
Iguehi Ohens says
Please I forgot my mobile banking pin. I’m trying to make a transfer and the pin is required. I was referred to the “forgot pin menu” but I’m not seeing anything like that .
Tim says
Please I will advise you will visit a bank branch for PIN reset or reactivation. Thanks
Dera says
i forgot my old pin and I was instructed to go back to forget pin menu, which I dailed *
Dera says
I dialed *770# and there was no forgot pin option, what should I do
Tim says
Step 1: Request for a new PIN in any of the Fidelity closest Branch
Step 2: You’ll receive SMS alert with 24 hours, Slot your card into Any Fidelity bank ATM and select any random 4 digits Number and press enter.
Step 3: Select “change PIN” to enter your preferred 4 digits PIN
Step 4: Re-enter the PIN the second time and submit.
Egwuasi nneoma cecilia says
Pls i mistakingly entered a wrong pin. Then they blocked my account, what do i do 2 open it.
Tim says
You will have to visit a branch for it to be re-enabled, it is a security feature. Thanks
Egwuasi nneoma cecilia says
Pls i mistakingly entered a wrong pin. Then they blocked my account, what do i do 2 open it.
Tim says
You will have to visit a branch for it to be re-enabled, it is a security feature. Thanks
Comfort says
Pls how do change my number to the new one i have, bcoz i can’t access the 770 code , it keeps telling me 2 use my old number which i registered with i lost my phone
Tim says
Please visit a bank branch and fill the form for change of phone number. Thanks
Olaide says
Please I need help on changing my phone number and I’m not live in town at the moment…. Any help please?
Tim says
Contact the customer care though phone call or email. Thanks
Olatunbosun ololade says
Please am not able to do transfer on my phone ..I dialled *770# but it did not ask for my account number..it just showed proceed I don’t understand please what should I do
Chiamaka rejoice okocha says
I can not transfer money from my phone, or payment
Tim says
Please what error are you getting or what is the issue? Thanks
Nasir Yahaya Gezah says
Hello, I forgot my 770 pin how will I enter forgot menu option to have new one?
Tim says
For security reasons, if you have forgotten your PIN, you will need to visit a branch for PIN reactivation.
Godwin Peter says
I change my number,
the number was changed successfully but anytime I want to make any transaction they keep sending the “OTP” to the old line, I went to the Branch they said I should activate it from the ussd *770# I dialed and they said I should choose a new pin.
I wanted to reset my new pin and they told me to dial *770*01# but as I dialed it there’s no “choose new pin” option there.
Please what should I do?
I need answer pls.
Tim says
Please set up OTP in the ATM in the Quickteller Section. Thanks
Precious says
The bank is recommending the forgot pin option. Why is it not in the list because I can’t remember my pin.
Tim says
Please visit a bank branch for PIN reset.
Melvin Ezekiel says
Fidelity Bank has the worst customer service ever. I regret banking with you nonsense
Tim says
Sorry please, what is your issue with the bank, it will be resolved.
Anonymous says
I wanted to reset my pin they requested for an old pin and i put the pin i use to activate my card they said was incorrect .what is this old Pin?
Tim says
Visit a bank branch for a PIN reset if you have forgotten your PIN.
Adebowale Bernard owoseni says
pls there is a mistake in this my name Bernard not bernand
my full name his Adebowale Bernard owoseni and pls help me to change it in your system
Tim says
Good day,
Please you need to visit a Bank branch for this, remember the change have to also be effected in your BVN. Thanks
Adebowale bernand owoseni says
pls I want to transfer money to someone and I forgot my pin and it as been block pls what can I do for God sake
Tim says
Visit a bank branch for PIN reset. Thanks
Chioma Ezeadu says
I can’t remember my old pin pls help me
Tim says
Visit a bank branch for PIN reset. Thanks
Blessing Eleonu says
Goodevening, plsease why can’t I make transfers with this code (*770*01#)
I don’t want an ATM card. The code isn’t working for me,I need to create a pin cause I don’t have one… kindly assist.
Best Regards.
Tim says
You will need to visit a bank branch to see if you could evade the ATM process. Thanks
Osizemete p.Ann says
I tried Makin a transfer to another bank.was told my pin is incorrect and that the pin am using,and I even used yesterday.
Tim says
Do try again, if issue persist, visit a bank branch to resolve.
Maryjane says
I can’t have access to my online banking saying my account is locked 🔒
Am in India 🇮🇳 now
What do I do now
Tim says
The account might have been locked due to your IP address, do contact the customer care through their email and inform them you were locked out maybe due to change in Your IP address as you are in India.
Sir Stanley says
I tried my ATM card pin but it’s not working ,where I was trying an unknown old pin
Pls what can be done?
Tim says
Please visit a bank branch close to You for a PIN reset, you will be require to enter a new pin
Austeen Williams Eruka says
I cant remember my old pin. Kindly assist.
Tim says
Please visit a bank branch close to You for a Pin Reset.
nwankwo chukwunonso says
reset of pin*77#
Chituru says
Please can’t I do a mobile transfer without using my atm card digits? I didn’t collect atm card from the bank.
Chituru says
Can’t I create a transfer pin code with the atm card number cos I didn’t collect my atm card.
Chijioke Queeneth says
Mine its not working either
I really need my old pin bk b4 processing for new one
Tim says
Yes, Please visit a bank branch close to you for a PIN Reset.
Chioma keti says
I lost my phone and i cnt do wel come back how i do it
Ikeh peace chinemelum says
Please I forget my pin for transfer and I need to know d old pin before changing to new pin , how will I get it
Dauda suleman says
Dau [email protected]
Uneze says
PLS help me with my old pin I have forgotten
nkom Emmanuel says
its not working
udoisrealsampson says
transfer to another bank
Olly says
The pin that you used to activate the card in the bank is d old pin…you can then use any pin of your choice as New pin.
(Your first pin,it can be your card pin)
Olly says
OK…I got it…
The pin that you used to activate the card in the bank is d old pin…you can then use any pin of your choice as New pin.
(Your first pin,it can be your card pin)
Kamilu Usman says
How would i get a transfer code?
Jacob Vigbedor says
how do i register for fidelity mobile banking if am having a fresh account? am having two accounts, investment and saving.
Jacob Vigbedor says
how do i register for fidelity mobile banking if am having a fresh account
Tim says
Go the USSD code section and it will ask you to provide some information, then it will ask you to provide a pin, with that You can perform all transactions. Thanks
Anonymous says
Very useless post.
Anonymous says
how do i know my old pin
Hassan Samaki says
Pls why has the editor gone silent all of a sudden? What does silence n no more replies to people’s comment tell us? N by the way Mr or Mrs editor, u keep referring clients to go to customer service at thier branches… If customer service is the solution to thier problems, then what are we bothering about getting in touch with your online services for?…. N by the way I have been to customer service at my branch and they said all I have to do is reset my pin. Which take us all back to square 1. I think your IT DEPARTMENT needs serious help
Johnson ugbeda says
I want open an ussd code what will do pls
Kufreabasi says
There’s no forgot pin option and for some reason you have refused to reply comments that mention this.
SESTOM says
Fidelity Bank needs to update its app to match the procedures giving above and in their leaflet. The app never display ‘forget pin’ and also asks for old pin that one cannot remember.
Asanya Helen says
I forgot my *770 pin and following the *770*01# to reset it pops out (1) BVN (2)DETAILS
What do I do
Ibelema says
I have 2 fidelity accounts. Please how do I register the 2nd account for mobile banking with same number. I also can’t enroll on ur mobile app wit the 2nd account number.
Tim says
Please you will have to contact the customer service of the bank.
Chisom says
Please I forgot my ATM pain What do I do ?
Tim says
Please visit the bank branch and the pin will be reset
Shoyoye E A says
I want to register for ussd transfer but was not successful because there no request for the last 4 digits on my ATM card.
Pls give the adequate information on how to register without going to bank.
Olly says
The pin that you used to activate the card in the bank is d old pin…you can then use any pin of your choice as New pin.
(Your first pin,it can be your card pin)
Nwaigwe Rejoice Daberechi says
why can’t i create a code for transfer, telling me to put my old pin while i don’t have an old pin. WHY????
joi says
I forgot my pin and there is no option for forgot pin in *770 menu
Tim says
Please try to meet the customer service of the bank physically (Any Fidelity Bank Branch) and your problem will be solved.
Nkulo Deborah says
Its telling me incorrect date of birth, and I put it correctly
Tim says
Use the date of birth on your bvn. Make sure it is arranged correctly, date should date and month should be month. Thanks
Olufunmilayo Adenusi says
How do I create another pin. I forgot my pin for the mobile banking.
Tim says
You to Reset the pin, follow the instruction above.
To reset your pin
Dial *770*01# on the phone number you use to open your Fidelity Bank Account (or where you receive your alert) , then you can create a 4 digit pin
dabid says
telling me unable to Complete
Tim says
Please the number you used, do you make use of it while opening or registering the account with Fidelity Bank?
adejoh solomon says
I ask for help to get my pin but I forgot my date of birth and they was no reply for me
Tim says
Please make sure it the actual phone number you make use while opening the account.
jessica says
you forgot your date of birth?????? lmao