How to register or reset PIN for Stanbic IBTC Bank USSD transactionThe processes listed below will guide you on How to register, create or reset PIN or for Stanbic IBTC Bank USSD transaction:
Register For Stanbic USSD
To reset your pin
Forgotten PIN for Stanbic IBTC USSD Transaction
Have you forgotten Your PIN for USSD or PIN is not working, Please you will need to visit a branch and meet a Customer Service agent for assistance on resetting or reactivating Your PIN.
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Please share and like below, also comment below for any problem faced or encountered.
Mrs Iwuagwu Cecilia says
Please how do I set my mobile money short code.
Tim says
Please I do not understand the question?
Do You mean how to set your pin?
Habib says
Pls sir….I was sent an otp to my Mobil sim I used in registering Stanbic ibtc wallet… I mistakenly deleted the SMS… Now I couldn’t get access to my wallet… Pls Sir how do i reset or get new otp
Tim says
Try reregistering, and you will be sent another OTP.
Chiagozie says
I have wallet account with stanbic bank but I forget password now .
How can I reset or retrieve it.
Faisal Yusuf haruna says
I misplaced my phone that I saved my account number so how can I get it without going to the bank
Mike says
How do I change my transfer pin without an ATM I mean last 4 digit
Anonymous says
I forgot my atm pin how do I reset it?
Tim says
You have to visit the bank and the bank Customer care will assist You to Reset the pin to a pin of your choice.
Emmanuel says
Hello, I am trying to register to use USSD code. How do do that please?
Tim says
Use the phone number you use to open the account, then dial the code and then attempt to perform a transaction, it will require you to provide you ATM card details and then you can create your PIN. Thanks
nasa says
Can I generate a pin without ATM? I just need it for tansfer
Tim says
Nope, you require your ATM card for authentication. Thanks
Adeoye Nafisat Tolulope says
I’ve been trying to create a pin, after I followed the instructions and typed the last 4 digits of my ATM card and also typed the pin I want twice…..It’s showing ” OTP validation failed”. Please what could the problem and tell me the solution please, i need to make transfer
Tim says
Please visit a Stanbit IBTC bank branch close to You for a quick fix. Thanks
Pius says
Am not in Nigeria I opened the account online how can I make use of it with out ATM card, I have some money in it and I want to recharge my mtn line help. I need to create pin without atm
Kaosarat morenikeji salam says
The number I used to receive alert am not using it again so I want to check my number with going to bank again
Mazuma Abdulmalik says
Any time I want do any transaction on my phone using *909# it says customer has no profile, and I don’t know what to do
damilola says
i open alc and i use to collect money on counter or atm so my atm due nd i wont to collect money nd they me dat without
abosede yetunde says
Pls I do received alert with the Num I use to open account but now I dont received alert again
Anonymous says
please ow can I do the code that was sent to me by stanbic BT I don’t have an account with them and my money was paid inside the account,so ow can I transfer it to my other account
Quest says
Dial *909# then go to “My bank” then 6 (change pin). Once you do that, it’ll work. Got this from their official twitter handle last night.
Jidonu Elijah .O. says
I have tried severally to use your USSD code to make transaction but all I get at the end was “Customer profile deactivated”.
What can I do.
Thanks
Godstime says
Pls am trying to create an account with Stanbics mobile money but it seems someone already used my sim to create it and I don’t know the person can I output the persons account?
Pls what do I do?
Alabi Racheal says
Good morning, pls there is money in side my E wallet but I don’t have Otp to transfer the money ,pls help
Oluwatobi Jacob,B, says
I have gotten an stanbic ibt wallet account but has not been issue code to access the account plz help me
Agbalaya islamiyat says
pls sir I need otp code for my wallet ok sir
Ruth says
Please i was funded by stanbic wallet
I want to transfer into my bank acct please
What do i need to do
Ruth says
Please i was funded by stanbic wallet
I want to transfer into my bank acct please
What do i need to do
Mustapha Muinat says
I have not receive OTP for my mobile wallet number during the last OBR2 for immunization with this number, all I want is OTP for 08033129306. Thanks and God bless.
Salami Oluwasesan A. says
I wanted to transfer money from my STANBIC Ibtc account to another bank account using ×909# but the feedback message that I received is this: customer has no profile. What can I do?
Tim says
Please you will need to register with the phone number you used while opening the account. Then you will be able to perform all transactions. Thanks
Lawal atinuke aramide says
I did use d mobile number but it’s stil bringing the option
Denis Dzungwe iho says
reset my transfer pin
MURITALA WALIYAT says
i have register before for transaction through my phone but my phone get small issued then i flash it so i save the internet banking ID on my phone with password but, now i wanted to do the transfer now with my phone and it was asking for internet banking ID & Password please kindly check it for me
Duke emmanuella says
Abeg what’s happening, I got credited in my Wallet today but it’s saying No customers profile while trying to transfer, Do I have to recreate a new account. Please reply Thanks
adeniran adesina gbolahan says
Kindly assist me to reset my pin, i mistakely enter password three time.
Tim says
If this is on an ATM, you will need to visit a branch for PIN reset.
But if this is on the USSD platform, you need to know your former PIN in order to Reset to a new one. Thanks
Ewerinde Grace funke says
I wanted to transfer from my wallet account to my account buy saying errors
Tim says
It seems Stanbic IBTC is having a network error of recent. Please do try back
Hitbest says
Step on how to reset pin on the stanbic app
Tim says
This is for USSD.
Please visit a bank branch for that. Thanks
Nyachwo Jemimah says
Please how can I register for stanbic mobile banking? Because I have tried to put my account number after dialing *290# but it has failed. Help me
Tim says
The code for Stanbic IBTC is *909#. Thanks
Oluwatobi says
I want to create a pin for ussd transaction but I don’t have an ATM card. Please help me out
Tim says
Please visit a branch, you will need it.
Fola says
Thanks, I had the same problem and used ur method and it actually worked, I was quite frustrated before using it.
Tim says
You are welcome.
Anonymous says
How do I change the Sim am using to receiving alert
Tim says
Visit a bank branch and ask for change of phone number.
wale says
I have not received OTP to register on app…. why?
Renee says
I dialed *909*1*7# and it said number cannot be completed as dialed. Are there more numbers in the phone number?
Tim says
Try to dial *909# and follow the on screen prompt.
Wuraola says
Please I want to open an account hv bn trying to do it using d Ussd pls can any one come down to our office to open it for I and my colleague at Gwarinpa Kado bimko estate
08100410565
Samuel Adedeji says
I open an account online and since they have not upgrade my account..please I need help
Tim says
Please check back at a branch.
muhammed ISAH says
good day sir
please I’m seriously in need of an assistant because I just open a new stanbic account which they have send my internet backing ID and the asked me to change my password
but unfortunately I don’t apply for ATM card and seriously I’m desperate to use a banking APps to control my account and my financial affairs
I need a guide how to resets a new pin
because try all I could it showing me a character
how does new will look like before been accepted on the apps
Tim says
You need to go to a bank branch for PIN reset.
Stanley Thomas says
Please sir my mobile banking app was block I need help pls, I’m with the Sim I received alart with please I can’t go to any branch now I’m in Benin Republic and I don’t have ATM or anymeans of withdrawing please sir help me..my number
Tim says
Please send an email to the customer care. Thanks
Tim says
Please I will advise you register for Internet Banking.
Oladepo Elijah says
Good day ,i created a pin for use on my phone for ussd , it told me successfully however the pin is not working . it is telling me that soap request not understood. Even to check my balance is a problem. What should I do now ?
Tim says
Please visit a bank branch to lay the complain. Thanks
Mr Paul says
Have you fix it
Shade says
My transfer code is saying customer profile deactivated
Mohammed mariam says
Please how do I activate my pin after the deactvation
Tim says
Please visit a branch for reactivation.
Adamson Babalola Olakunle says
have been trying get my ussd code pin, but its showing me anything. I even dialed *909*1*7# to get my pin, its directing me back to the main list of *909#. what should u do?
Tim says
Please follow the guide after pressing *909# and have you registered for USSD transactions? Thanks
Ibrahim Abdulrahman says
Currently my account is telling me customer profile deactivated and of I try create another account it says account already exist what should I. do to reactivate my account/profile
Tim says
Yes, please do that to see if it is fixed. Thanks
Collins says
How do i reset my stanbic pin for mobile transfer
Tim says
Please follow the guide written there.
David kefas says
My account has been deactivated pls reactivate it
Tim says
Please visit a branch to fix this. Thanks
Ayansiji Stephen ifeoluwa says
I try it but not going I just want to collect pin pls how do I do that and I need d money that Is their
Tim says
Please don’t get this?
Phrank Zay says
I can’t remember my secret word. What do I do?
Tim says
You will have to visit a branch for a reset. Thanks
Nakibuuka masitula says
I have forgotten my Moblile 5digit pin how can I change it
Tim says
You need to visit a branch for PIN reactivation or reset. Thanks
Babatunde Barakat says
Please I block my Atm before and I want to open it again and I no want go to bank is there any way for me to open it in internet
Tim says
Contact Customer care email or call, but they will need a physical verification, but they might be considerate due to the coronavirus pandemic.
abisola tawakalit says
Good morning, i followed the above steps and asked me to enter the last 4 digit of my debit card, after that i entered four digit numbers and is telling error
Tim says
Please hope the Debit card has not expired, and also please do retry and make sure you have some money on the SIM card (Although no amount will be deducted). Thanks
abisola tawakalit says
D date on it is 09/20 and i av enough airtime on my line
Tim says
Please do retry, it might be due to error. Thanks
Adebola says
Hi. I just opened an account online but its asking for pin , how do I get that …also I don’t have ATM card yet.
Habib says
Why is it telling me customer has no profile
Tim says
While creating an account, you created a PIN, please input the PIN if you did not, please create a PIN.
Tim says
It means you have not registered to use USSD. Thanks
Mosunmola says
Good evening Mr Tim, pls is can I get ATM without upgrading my account?
I opened dis Stanbic account at Nysc orientation camp and I want to upgrade d acct bt d ATM number is required which is yet to be given to me
Tim says
Please reapply for another ATM, the process the upgrade of the account at one of the branches.
Esther Emokpae says
How do I register for USSD, cos I’m trying to register for my pin and the reply is that I have no profile
Tim says
No profile means you will have to manually add Your account Number in order to create a profile. Thanks
Mosunmola says
Hello, pls what can I do if my internet banking is showing me locked out
Tim says
Please a customer representative to help fix this through email or social media profiles. Thanks
Kelvin Ologbo says
Please does registration of pin affect my Atm card withdrawal pin
Tim says
No, the PIN are different, this is for USD, while your ATM also has its PIN. Thanks
Dyna says
Pls how can i create my pin i dnt hv a debit card
Isaac says
Same here Dyna
Really need a way out cause am out of cash…Abeg
Mary says
Am trying to check my balance by it’s telling me profile deactivated.why
Ifeoluwa says
how do I register to use the ussd transaction
Daniel says
How do I add my account number?
Tim says
Please you would need to visit a branch to assist with this. Thanks
Tim says
Please try to register again to add the account. Thanks
Tim says
Please use the USSD and follow the instruction stated. Thanks
Tim says
Please try to register and then follow the instructions. Thanks
Wunmi busari says
Have forgotten my pin
Tim says
Please visit a branch for PIN reset or reactivation. Thanks
Frank okafor says
Please I try to locate any agent around my house I couldn’t find it because of lockdown and I don’t have ATM card please is it anyway that I can do transaction without ATM card
Tim says
You can used USSD or Internet Banking. Thanks
Makanjuola says
I want to transfer to another bank and I don’t have pin,how can I do it,without my ATM card
Abdulganiuabdulrasheed says
Pls how do I change my mobile number to receive alert
Emmanuel says
Pls, my master card is expire last month, and I want to get a transfer code, how am I going to do?
stanbic bank
Tim says
You could register or sign up for Internet Banking. Thanks
Tim says
Please visit a branch and apply. Thanks
Emmanuel says
Please whenever I enter the code it shows “buy airtime” for the first option number 1, what can I do?
Taiwo says
Bank are not open in ogunstate now ,abeokuta prescly, pls how can I get my transfer code ,I still have my register number with me,pls help me I’m hungary
Tim says
Try to perform a transaction and the registration process will begin. Thanks
Tim says
Dial the code *919# to begin the process. Thanks
Temitope says
I tried to apply for USSD on stanbic ibtc but was not successful. The message I was receiving is “You airtime purchase filled. What can be the problem
Tim says
Please the tutorial has been updated, check out the update. It will solve the issue. Thanks
Temmy says
I tried to register for USSD on stanbic ibtc but i was asked to enter the last four digits on my debit card but I do not have a debit card and d bank is on lock down. What do I do?
Ugboaja echidimme says
I tried to register the ussd code on stanbic ibtc, but it keeps telling me to enter the last 4 digits of my ATM card but I don’t have any yet cuz its a new account.. Pls help me out cuz I can’t visit the bank now cuz of lockdown, and I need the money urgently
Blessing John says
I have been trying to transfer money to someone but it kept saying my profile has been deactivated. What is the meaning of that
Tim says
The debit card is required for USSD registration for Stanbic IBTC, please I will advise you use Internet banking (If you registered). Thanks
Tim says
Please You have to create your pin again, that is you have to register for USSD again. Thanks
Sabitu Mutiyat ajoke says
I wanted to transfer money from my account but I don’t have pin and my debit card has expired.please,I want to use the money and I don’t know another method I can use to transfer it
Muzaffar says
I pressed wrong pin and now its not working… Showing the account is deactivated… Inlodged complain to the customer care, i was told to create another pin. Whichever since then, showing service malfunctioning. Pls help out
Sabitu Mutiyat ajoke says
I need transfer pin,my debit card has expired and I have been trying to generate a new pin but am unable to do so, please I need the money
Tolulope says
hello please help, i am trying to transfer through the stabic internet banking but there is no option to transfer on the site. kindly assist on how to go about it. thanks
Agboola Olufunke Mary says
Please I have been battling with my wallet account saying error
I tried using the reset pin still showing error
Agboola Olufunke Mary says
Please I need urgent attention here’s lockdown period. I can’t cope anymore please come to my rescue as soon possible
Agboola Olufunke Mary says
Code is advicing to use app, I have stambic mobile app
Both stambic wallet app and code is showing error
Tim says
Use internet Banking or the Mobile app, an ATM is required for registration for Stanbic Bank USSD transaction.
Tim says
Please retry, try to register for the service again. Thanks
Tim says
A Debit card is required for Stanbic IBTC USSD transaction. Thanks
Tim says
Please its possible to transfer, please check the options and check guide on the page. Thanks
Tim says
If you have forgotten your PIN, you will need to visit a branch for PIN reset. Thanks
Tim says
If you have forgotten your PIN, you will need to visit a branch for PIN reset. Thanks
Olaoluwa says
I tried registering for used code, but it asking for the last digit of my atm card and I don’t have any yet. Tried registering for the mobile app also, and I didn’t receive any secret code on my registered line. Please what can I do urgently thanks
Tim says
Please your ATM is required for registration. Thanks
Barry says
My profile is tell me deactivated how do I activate
Tim says
Please register again. Thanks
Adekoya monsurat says
My name is Adekoya monsurat I will like to have a pin reset for my wallet number
Thaddeus says
I am having problem with my app pin and currently not in Nigeria, I have been calling the hotline for help all to no avail what can I do?
Tim says
Please visit a branch to assist to resolve this or contact customer service on email
Tim says
Please contact customer service on email
Obi john says
I want to transfer via ussd but i don’t have an ATM card to activate it….this is my 1st time
Tim says
You require a debit card to register for Stanbic IBTC USSD. Thanks
Kemisola says
I tried transferring money from my wallet with a wrong pin and I’ve not been able to get another pin.
Tim says
Please visit a branch and ask for PIN reactivation. Thanks
Kemisola says
Your staff didn’t allow us into the bank at Agege motor road Mushin.
Tim says
Please do visit opened branches. Thanks
Aisha says
What does it mean when a customer attempts to make a transaction on mobile phone but it keeps declining with the statement *customer has no profile*
Tim says
It means You have not registered to use USSD. Thanks
Zainab Ajasa says
OTP code needed to retrieve my wallet account.
Tim says
The OTP has been sent to You on your phone, please do enter. Thanks
Onyinyechi Chioma Obiora says
Am trying to register for OTPbut the pop up message say that I have no profile old what do I do
Tim says
Yes, you create one, if it doesn’t, please visit a branch to assist with registration.
OLAWALE says
how can you register for stanbic bank ussd
Tim says
Please follow the guide above, if it’s not working, please visit a branch to assist with registration. Thanks
Trina says
It’s asking for debit card number but I don’t have a debit card so what do I do? And how do I create a profile?
Aleh Godwin Adikpe says
I want to change d phone number I used to open my account….I lost d sim card
Tim says
Please visit a branch to change phone number. Thanks
Hameed Habeeb says
What does it mean when a customer attempt to make a transaction on mobile phone but keep saying “customer has no profile”
Tim says
It means you have not registered for the USSD service. Thanks
Adekunle Prosper says
Why do i keep having pin mismatch each time i entered a confirmation 4 digit pin even though i entered the same pin?
Tim says
Please visit a branch to assist with this. Thanks
Habeebah says
I lost my debit card, how else can I create a pin please
Tim says
Please visit a branch for assistance on registration. Thanks
ugah stephen ndubuisi says
i opened account with stabic ibtc but ve not gotten my account number,how do i get it please i need it its urgent.
Chinenye Peace says
Y is requesting for date of birth
Tim says
For security reasons, to make sure you are the one. Thanks
Bello Goodness nene says
it requesting for my DOB
Bello Goodness nene says
why is it telling me incorrect DOB
Tim says
Please enter in the format specified
YYYY – Year
MM – Month
DD – Date
Tim says
For security reasons and authentication. Thanks
Assor Chidinma Lilian says
Please I want to run my account without a debit card, but each time I try to create a pin, they keep asking for my card number. So I want to know if its possible to create a pin without a debit card
Assor Chidinma Lilian says
Please if you get a reply for this duly let me know
Fola says
What does it mean when i’m Trying to make a transaction and it’s saying pin deactivated. How do I reactivate it
Tim says
Please visit a branch to assist with the reactivation. Thanks
Mustapha Zainab says
Please, I need help, I forgot my pin and I need to reset it. And besides, what’s enter secret word means in resetting a stanbic Bank
Tim says
Please visit a branch to help reset or reactivate the PIN. Thanks
hassan Muhammad umar says
I opened @easewallet some months back and now i wanted to reset my pin ,but they asked me to put secret ward which i don’t know, because i forgot almost all the information i used during opening the account. Please i need help
Tim says
Please visit a branch for PIN reset or reactivation. Thanks
Anwar says
How do I reset my secret word..and its always showing customer profile deactivated whenever I want to make transfers
Tim says
Please visit a branch or please use any of the channels in this article to contact the customer service https://aboutdevice.com/stanbic-ibtc-bank-customer-care-phone-number-email-social-media/
Sylvia Frederick says
What does it mean for my customer profile to be deactivated?, It doesn’t have any thing to do with the bank account right?
And what do I need to do?
Timothy says
Please you need to register to use USSD. Thanks
isiaka hassan says
i was trying to transfer money on my online banking and is writing transfer fail due to pin deactivated multiple failed validation attempt
Timothy says
Please do make sure your PIN is right.
Idowu omogoriola Segun says
Please why did I always fail to receive otp each time I want to make a online transaction with my stanbic bank
Timothy says
Please visit a bank branch customer service to assist to resolve this.
BLESSING says
I’m trying to reset my online banking account password, it saying my internet banking account is locked out
Timothy says
Please visit a branch to assist with Pin reset
Adepoju precious says
Please How To Activate Stanbic IBTC Bank Nigeria USSD code How To Activate Stanbic Bank IBTC
Timothy says
Please visit a branch to assist with registration.
Cassy Edwins says
Please how can i retrieve my secret word without going to the bank
Timothy says
Please contact bank customer service
Ella says
I was using my account before but now it not working
Timothy says
Please visit a bank branch for assistance. Thanks
Ugochi says
Am creating ussd code but any code I put they will bring out NOT USE CONSECUTIVE so what next will I do.
Samuel Chika says
I forgot my stanbic Secret word how can I get it
Timothy says
Please visit a branch to assist with registration. Thanks
AJAYI ABIODUN says
I tried using my stanbic internet banking to make transfer but its saying pin deactivated, what should i do because i cant get to the bank presently and need to make the transfer urgently
Uzoma nwachukwu says
I tried using ussd code
They are showing me you don’t have access to this service
Pls what can I do